Privacy Policy

Last updated: 20th October 2025

1. Introduction
   
   All Spark (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit https://allspark.com.au, contact us, or use our services.
   
   By accessing our website or engaging with our services, you agree to this Privacy Policy. If you do not agree, please do not use our website or provide your information.

1. Information We Collect
   
   We collect personal information that allows us to deliver our electrical, maintenance, and related services effectively, including:

• Contact details such as your name, email address, phone number, and address.
• Service information including details about your project, enquiry, or service request.
• Billing and payment details for processing invoices and payments.
• Communication records such as emails, messages, or call notes.
• Website usage data including IP address, browser type, pages viewed, and time spent on our site.
• Cookies and similar technologies that help improve site performance and user experience.

You can adjust your browser settings to manage or block cookies; however, this may affect certain website functions.

3. How We Use Your Information
   
   We use personal information to:

• Provide, manage, and improve our electrical and maintenance services.
• Respond to enquiries and communicate with clients.
• Prepare quotes, schedule appointments, and complete projects.
• Send invoices and process payments.
• Provide updates, reminders, or promotional offers (you may opt out at any time).
• Comply with legal and regulatory obligations.

4. How We Share Your Information
   
   We may share your personal information with trusted third parties when necessary to operate our business, including:

• Service providers who support our business operations (e.g., IT, web hosting, accounting, or marketing partners).
• Contractors and suppliers engaged to assist in providing services.
• Regulatory authorities or insurers, where required by law.
  
  We do not sell or rent your personal information to third parties.

5. Third-Party Links
   
   Our website may include links to third-party sites. We are not responsible for the content or privacy practices of those sites and encourage you to review their policies.
   
   
   
6. Data Security
   
   We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.
   
   
   
7. Data Retention
   
   We keep your personal information only as long as necessary for the purposes described in this policy, or as required by law, tax, and accounting obligations.
   
   
   
8. Your Rights
   
   Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Opt out of marketing communications at any time.

You can exercise these rights by contacting us using the details below.

9. Children’s Privacy
   
   Our services and website are not directed at children, and we do not knowingly collect personal information from anyone under 16 years of age.
   
   
   
10. Changes to This Policy
    
    We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. The revised version will be posted on our website with an updated “Last updated” date.
    
    
    
11. Contact Us
    
    If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
    
    All Spark
    Email: info@allspark.com.au
    Website: https://allspark.com.au